Use Case · Social
The messages nobody currently owns.
Instagram, Facebook and WhatsApp enquiries answered with the same care as the phone.
The problem
There is no missed-call log for a DM.
Private patients increasingly start on Instagram and WhatsApp. Unanswered messages are lost revenue you cannot even see, because nothing records them.
Yesterday · 17:38
- Missed New patient · asked the consultation fee
- Missed Member · wanted to move an appointment
- Missed New patient · same-day availability
- Voicemail No callback logged
How HealthCentre handles it
It answers the message, and books the appointment.
It picks the message up, answers the fee or availability question from your knowledge base, and turns it into a booking, in your practice's voice.
Instagram · 22:47
Hi! How much is your executive health screening, and do you have anything this month?
Hello! Our executive screening is £795, and it takes about half a day. We have a Friday the 24th and a Tuesday the 28th available.
Friday the 24th would be great.
Lovely. Can I take your name and a mobile number, and I'll get that held for you and send the confirmation?
Answered from: Fee schedule 2026 · Screening packages
Get started
Answer the channel nobody is watching.
Point it at your Instagram and WhatsApp, and see what has been sitting there unanswered.