Use Case · Voice & Chat
The cancelled slot, offered to the next patient.
A 9am cancels at ten to. Nobody is phoning the waiting list. Now something is.
The problem
The no-show fee does not refill the slot.
You charge for the late cancellation and the room still sits empty. Recalls, annual health checks and membership renewals slip the same quiet way.
Yesterday · 17:38
- Missed New patient · asked the consultation fee
- Missed Member · wanted to move an appointment
- Missed New patient · same-day availability
- Voicemail No callback logged
How HealthCentre handles it
It offers the slot, and it chases the recall.
It contacts the next suitable patient with the freed appointment, confirms, and books it. Overdue health checks and renewals go out on time, not when someone remembers.
Hear it happen · sample call
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A sample call, showing how the agent handles the job. Not a recording of a real patient.
HealthCentre.AiGood afternoon, Kingsway Private GP. How can I help?
PatientHi. I had a text saying my health check was overdue, so I'm calling back about that.
HealthCentre.AiThank you. I can see your record here from your number. Is that Mrs Rachel Deane?
PatientYes, it is.
HealthCentre.AiYour annual health check is included in your Complete membership plan, and it was due in May, so it's around eight weeks overdue. Shall I get that booked for you now?
PatientPlease. Although I tried last month and there was nothing for weeks.
HealthCentre.AiA cancellation came back into the diary this morning, so there may be more than you'd expect. Bear with me one moment while I check.
HealthCentre.AiThank you for holding. There's a freed slot at nine o'clock this Thursday, the twenty third, with our health check nurse. That's a sixty minute appointment. Otherwise the following Tuesday at two.
PatientThursday at nine works.
HealthCentre.AiBefore I confirm, can I check the best number for the reminder? I have the mobile ending eight, one, nine.
PatientThat's still the one, yes.
HealthCentre.AiBooked. Mrs Rachel Deane, nine o'clock Thursday the twenty third, sixty minute annual health check, covered by your plan. You'll get a text and an email now, and a reminder the day before. Please come in fasted, so no food for eight hours beforehand.
PatientNoted. Thank you.
HealthCentre.AiMy pleasure. See you Thursday.
Get started
Fill the gap before the morning starts.
Bring your busiest week and your recall list, and see what it would have caught while nobody was on the phone.