Use Case · Email
The inbox, read by intent and answered.
Fees, insurer queries and status chases answered in minutes, in your practice's approved wording.
The problem
Half the morning is 'have my results come back'.
Fee questions, insurer queries and status chases land in the same inbox as everything else, and they swamp it. Every one of them is admin, not medicine.
Yesterday · 17:38
- Missed New patient · asked the consultation fee
- Missed Member · wanted to move an appointment
- Missed New patient · same-day availability
- Voicemail No callback logged
How HealthCentre handles it
It answers what it can, and routes what it cannot.
It replies from your knowledge base, routes repeat prescription requests to the right person, and passes anything clinical to your team. Nothing sits unread until Monday.
Drafted reply · 21:04
Re: Is the health check covered on my plan?
Hello Rachel,
Thanks for getting in touch. Your Individual membership includes the annual health check in full, with no excess to pay.
I can see two slots this week, Thursday at 9am and Friday at 2pm. Would either suit you?
Answered from: Membership plans (Individual) · Fee schedule 2026
Get started
Give the inbox back to your team.
Show it your busiest week of email, and see what it would have answered before anyone opened a laptop.