Use Case · Voice & Chat
The 9pm enquiry, booked before Monday.
Enquiries do not keep office hours. From tonight, neither does the answer.
The problem
The clinic goes dark at half five.
Patients research and enquire in the evening, exactly when the front desk is closed. By the time anyone listens to the voicemail, they have booked somewhere else.
Yesterday · 17:38
- Missed New patient · asked the consultation fee
- Missed Member · wanted to move an appointment
- Missed New patient · same-day availability
- Voicemail No callback logged
How HealthCentre handles it
It picks up at 9pm, and it knows where to stop.
It answers fees and availability and books the morning slot. Anything symptomatic or urgent goes straight to a clinician, because it never gives clinical advice.
Hear it happen · sample call
0:00
/
0:00
A sample call, showing how the agent handles the job. Not a recording of a real patient.
HealthCentre.AiGood evening, Kingsway Private GP. The practice is closed for the evening, but I can help you or get you booked in.
PatientOh, good. I was expecting an answerphone.
HealthCentre.AiNot tonight. I can see your record here from your number. Is that Mrs Amara Okonjo?
PatientYes, that's me.
HealthCentre.AiThank you. I have you as last seen in April, with Doctor Lewis. Is it a follow up you're after, or a new appointment?
PatientA new one, I think. I've had this pain in my side since yesterday, and it gets worse when I...
HealthCentre.AiLet me stop you there, only because I'm the practice's admin assistant, and I'm not able to give clinical advice or assess symptoms. What I can do is book you with a GP first thing and flag this call so a clinician sees the note before you come in. If it feels severe, or it gets worse tonight, please call one one one, or nine nine nine if it's an emergency.
PatientNo, it's not that bad. The morning is fine.
HealthCentre.AiUnderstood. Let me check the morning diary for you. One moment.
HealthCentre.AiThank you for waiting. I have eight forty with Doctor Lewis, who you saw last time, or nine twenty with Doctor Marsh.
PatientEight forty, with Doctor Lewis, please.
HealthCentre.AiBefore I confirm it, can I check that the mobile ending three, four, one is still the best number for you?
PatientYes, that's still the one.
HealthCentre.AiBooked. Eight forty tomorrow morning with Doctor Lewis, twenty minutes. You're on the Essential membership plan, so the consultation is covered, nothing to pay at reception. The confirmation is on its way, and I've attached your note for the doctor. Take care this evening, Mrs Okonjo.
Get started
Cover the hours you cannot staff.
Hear it handle an evening enquiry on your own fees and plans, and see exactly where it hands over to a person.