Use Case · Voice & Chat
The new patient enquiry, priced and booked on the call.
They ask what it costs and whether they can be seen today. It answers, checks the diary, and books them in.
The problem
One line, one person, and a patient who will not wait.
The phone rings while reception is already with someone at the desk. In private practice that caller does not queue, they ring the next clinic on the list.
Yesterday · 17:38
- Missed New patient · asked the consultation fee
- Missed Member · wanted to move an appointment
- Missed New patient · same-day availability
- Voicemail No callback logged
How HealthCentre handles it
It answers, prices, and books.
It quotes the consultation fee from your own price list, checks your live diary, takes the patient's name and number, and books the slot.
Hear it happen · sample call
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A sample call, showing how the agent handles the job. Not a recording of a real patient.
HealthCentre.AiGood morning, Kingsway Private GP, this is the practice assistant. How can I help?
PatientMorning. I'm not registered with you, I just wanted to know what a GP appointment costs, and whether there's any chance of being seen today.
HealthCentre.AiOf course. A standard GP consultation is twenty minutes and it's one hundred and fifty pounds, self pay. A follow up after that is ninety five. There's no registration fee, and we have membership plans if you'd rather spread the cost.
PatientRight. That's clearer than I expected. Today would be ideal, if you have anything at all.
HealthCentre.AiLet me have a look for you. I can't see a record against the number you're calling from, so I'll take a few details first. Can I start with your full name?
PatientDaniel Rowe. R, O, W, E.
HealthCentre.AiThank you, Daniel. And the best contact number for you?
PatientIt's the mobile I'm on. Oh seven, seven, double one, nine, four, two, six, oh, three.
HealthCentre.AiGot that. Bear with me one moment while I check today's diary.
HealthCentre.AiThank you for holding. I have two left today. Four fifteen this afternoon with Doctor Marsh, or six thirty this evening. Both twenty minute consultations at one hundred and fifty pounds.
PatientFour fifteen, please.
HealthCentre.AiBooked. Daniel Rowe, four fifteen today with Doctor Marsh, twenty minutes, one hundred and fifty pounds payable at reception. I'll send the confirmation to the mobile you've given me. Anything else I can help with?
PatientNo, that was painless. Thank you.
HealthCentre.AiYou're very welcome. We'll see you at four fifteen.
Get started
Stop losing the patients you cannot get to.
Point it at the line that costs you the most, and hear it answer a new patient enquiry on your own fees.