The phone is answered while she is with a patient.
Bookings, prices and membership plans handled on the call, straight into your live diary.
AI agents for private GP practices
Every enquiry answered. Clinical questions go straight to your team.
Voice, chat, email and social handle bookings, prices, plans and reminders, from one knowledge base you approve.
Enter your practice's website address and hear HealthCentre answer live, built around your own fees, plans and clinicians.
- Never gives clinical advice
- Anything urgent goes to a human, immediately
- Answering in UK private practices today
The solution
One agent on every channel, wired into your practice.
Private patients do not wait the way NHS patients wait. This answers them, on whichever channel they chose.
The patient comparing clinics at 11pm books with yours.
It answers the same five questions all day, then puts them in the diary.
Monday morning's inbox is already dealt with.
Overnight enquiries answered overnight, in the wording your practice has approved.
The Instagram messages finally have someone answering them.
Instagram, Facebook and WhatsApp enquiries handled with the same care as the phone.
One answer on price, whoever asks, however they ask.
It reads your live diary, your price list and your membership plans.
You can see every conversation your practice had.
Every call, chat, email and message in one place, with what happened next.
In production today
In their words, not ours.
Real teams trust HealthCentre to answer, qualify and book across every channel, and here is what it changed for them.
They answer our calls around the clock and handle the simple questions before they reach us. The clever bit is the dashboard, it brings our CRM and our campaigns together, so we run marketing from the same place we manage everything else.
Voice and chat now run across all 46 venues, each one handling its own venue's questions and taking bookings. The dashboard pulls the outcomes from every channel into one place, so we finally see what's landing right across the group.
Our out-of-hours line is covered completely now, nothing rings out. They also built us a knowledge base we can talk to, ask it about a project and it pulls the detail and drafts the estimate. Real admin gone.
Sample call
Hear it price, check the diary, and book a new patient.
A new patient asks what a consultation costs and whether they can be seen today. It answers from your fees, checks the live diary, and books them in.
Hear it happen · sample call
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A sample call, showing how the agent handles a new patient enquiry. Not a recording of a real patient.
See the full use case
How it works
From first call to going live.
No coding, no drawn-out setup. Most practices go live in two to six weeks.
01
An initial chat
A relaxed call about your patients, your channels, and the practice software it plugs into.
02
We tailor HealthCentre
Trained on your fees, plans and policies, shaped to your practice voice across every channel.
03
Switch it on
HealthCentre handles real conversations on every channel from day one, with you in control.
04
Refine as you grow
We watch the analytics and call logs, and fine-tune as you go.
The knowledge base
One brain, loaded with how your practice runs.
Every channel answers from the same place: your fees, membership plans, insurers, clinicians and policies. Grounded in your own documents, so the answer is the same whoever asks and however they ask.
Loaded with your practice
Knowledge Base
Fees · Plans · Insurers · Clinicians
ChannelVoice
ChannelEmail
ChannelChat
ChannelSocial
Phase 01 · Winning the patient
Prices, plans and availability answered the moment they ask, on any channel.
Starting point
New patient enquiries
Answers the fee and availability question, then books the new patient in.
Fees & insurers
Self-pay prices and insurer cover answered the same way, every single time.
Out-of-hours enquiries
The 9pm enquiry is answered at 9.02pm, not on Monday morning.
Phase 02 · Caring for the patient
Appointments confirmed, reminders sent, and the status of a request answered without a phone call.
Starting point
Cancellations & reminders
A cancelled slot is offered to the next patient before the morning starts.
Status chases
Has my referral gone, has my result come back. Status answered, clinical escalated.
Phase 03 · Keeping the patient
Recalls, renewals and follow-ups go out on time, so nobody quietly drifts to another clinic.
Starting point
Membership renewals
Renewals, plan changes and family additions chased before they quietly lapse.
Recalls & health checks
Annual reviews and screening recalls go out on time, not when someone remembers.
Four channels
The same brain, everywhere patients reach you.
One agent, one set of answers, across every call, message, email and DM.
Channel 01
Start here
Voice
It is 8.40am, the desk is three deep, and the phone still gets answered.
Channel 02
The enquiry that landed at 9pm is answered at 9.02pm.
Channel 03
Chat
A new patient is comparing three clinics on their phone at 11pm.
Channel 04
Social
A DM asks the price of the health check, and leaves with a booking.
Why it holds up
Built to be trusted with patients.
Where it stops, who stays in charge, and what happens when it does not know.
It never gives clinical advice
Symptoms, urgency, results, anything clinical stops and goes to your team at once.
You set the boundaries
The practice decides what it can answer, when it hands over, and to whom.
When it is unsure, it stops
No guessing. It passes the patient to a human and says exactly what was asked.
Your information stays yours
Only your approved wording, prices and plans. UK GDPR and patient confidentiality throughout.
Live in private practice today
Review it against your own practice information.
Bring your price list, your plans and your busiest morning. We will show you what it says, what it will not say, and exactly where it hands over.
Enter your practice's website address and hear HealthCentre answer live, built around your own fees, plans and clinicians.